Shipping & Refund Policy

Last updated: February 2026

Important: By placing an order, you agree to the terms outlined below, including non-refundable shipping charges once your order has been processed and shipped.

Shipping Rates

Shipping rates are calculated in real-time based on carrier pricing at the time of checkout. These rates are provided directly by third-party carriers through secure API integration and reflect live market shipping costs.

Shipping charges are separate from product pricing and represent carrier transportation costs and fulfillment handling. We offer multiple carrier options (USPS, UPS, FedEx, DHL) so you can choose the service that works best for you.

Order Cancellation

✓ Full Refund Available

Orders may be canceled for a full refund (product + shipping) only if the shipping label has not yet been created. Contact us immediately after placing your order if you need to cancel.

⚠ Non-Refundable After Shipment

Once a shipping label has been generated and the order has shipped, cancellation is no longer possible. Shipping charges become non-refundable at this point because carrier fees have been incurred and are non-recoverable.

Non-Refundable Shipping Fees

Shipping charges are non-refundable once an order has been shipped.

These fees are paid directly to third-party carriers and are not recoverable by us after shipment is processed. This includes any surcharges, handling fees, or fuel charges applied by the carrier.

Exception: Original shipping charges are refunded only if the return is due to our error (wrong item sent, damaged product, or defective merchandise).

Returns Process

Return Window: 30 Days from Delivery

Our Error (Damaged, Wrong Item, Defective)

We provide a prepaid return label at no cost
Full refund: Product + Original Shipping + Return Shipping
No deductions from your refund

Customer Preference (Size, Color, Changed Mind)

Customer is responsible for return shipping costs
Refund: Product cost only (original shipping non-refundable)
If we provide a return label, cost is deducted from refund
Refund issued after returned item is received and inspected

Refund Processing Timeline

Return Item Shipped

You ship the item back to us using your carrier

Item Received & Inspected

We verify condition and authenticity (3–5 business days)

Refund Issued

Refund applied to original payment method (3–5 business days)

Non-Refundable Costs

The following are non-refundable under all circumstances:

•Original shipping fees (after shipment)
•Return shipping costs (unless item was defective or incorrect)
•Any carrier surcharges or fees incurred after shipment
•Return label costs deducted from refund (non-error returns)

Fraud Prevention & Verification

To prevent fraud and protect both customers and our business, we require return tracking documentation and physical item inspection before issuing refunds. This protects against unauthorized refunds and ensures fair treatment for all customers.

For orders marked as delivered, we require a valid return tracking number before processing refunds. This ensures the item is actually on its way back to us.

Chargeback Policy: If you initiate a chargeback after requesting a refund through our normal process, you agree to reimburse us for all chargeback fees and dispute resolution costs plus the full refund amount. We maintain detailed logs of all policy acknowledgments for dispute resolution.

Have Questions?

Contact our customer support team for any questions about this policy:

Email: support@naturalbliss.com

Phone: 1-800-NATURAL

WhatsApp: Available 24/7

By completing your purchase, you acknowledge and agree to this Shipping & Refund Policy.

Support