Contact Us
Email us within 30 days with your order number
Get Label
We'll send you a prepaid return shipping label
Pack & Ship
Pack items securely and drop off at any carrier location
Get Refund
Receive refund within 5-7 business days
✓ Returnable Items
- • Unused skincare products (sealed)
- • Clothing with tags attached
- • Lingerie in original packaging
- • Accessories in original condition
- • Beauty tools and devices
✗ Non-Returnable Items
- • Opened/used skincare products
- • Intimate apparel (hygiene reasons)
- • Final sale items
- • Custom or personalized items
- • Gift cards or digital products
| Payment Method | Refund Time | Processing |
|---|---|---|
| Credit/Debit Cards | 5-7 business days | Automatic |
| PayPal | 3-5 business days | Fast |
| Apple Pay / Google Pay | 1-3 business days | Instant |
Free Exchanges Available
Wrong size? Different color? We offer free exchanges on most items within 30 days.
Size Exchanges
All clothing and lingerie items can be exchanged for different sizes at no extra cost.
Color Exchanges
Switch colors on most items as long as the new color is in stock and same price.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We'll provide a full refund and cover all return shipping costs.
Wrong Item Received
Our mistake? We'll send you the correct item right away and provide a prepaid return label for the wrong item.
Holiday Returns
Items purchased during November-December have an extended return window until January 31st.
